At Real Japanese whisky, we take pride in delivering the finest whiskies to enthusiasts around the globe. However, we understand that sometimes issues may arise, and we are committed to ensuring your satisfaction. Please review our detailed refund and return policy below:
1. Eligibility for Returns & Refunds
We accept returns and offer refunds under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The whisky bottle is unopened, in its original packaging, and in saleable condition.
- The return request is made within 14 days of receiving the order.
Note: Due to the nature of alcoholic beverages, we cannot accept returns or offer refunds for bottles that have been opened, partially consumed, or damaged after delivery due to mishandling by the customer.
2. How to Initiate a Return
If you encounter any issues with your order, follow these steps:
- Contact Us: Email us at return@realjapanesewhisky.com within 14 days of delivery. Include your order number, a description of the issue, and photos of the damaged or incorrect product.
- Approval: Our team will review your request and provide instructions for returning the item if applicable.
- Return Shipping: Once approved, securely package the product in its original packaging and ship it back to us. Return shipping costs are the responsibility of the customer unless the error was on our part (e.g., incorrect or damaged item).
3. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note:
- Shipping costs are non-refundable unless the return is due to our error.
- Refunds may take additional time to appear in your account, depending on your bank or payment provider.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately. We may request photographic evidence to assess the issue. In such cases, we will either:
- Send a replacement bottle at no additional cost, or
- Issue a full refund, including shipping fees.
5. International Returns
For international customers, please ensure that the returned product complies with your country’s customs and alcohol shipping regulations. Any customs duties, taxes, or return shipping fees are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.
6. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Opened or partially consumed bottles.
- Products damaged due to improper handling or storage by the customer.
- Items purchased during sales or promotions marked as “final sale.”
7. Contact Us
If you have any questions or concerns about our refund and return policy, please reach out to our customer support team at support@realjapanesewhisky.com . We’re here to help!
Thank you for trusting Real Japanese Whisky with your whisky journey. We strive to provide exceptional products and service, ensuring every sip is a moment to cherish.